Three One One

Non-emergency government-information phone number.

http://www.911dispatch.com/info/311_page.html

Started in Baltimore Md in 1996.

Implemented in NYC in 2002, built by Accenture. Uses Siebel's software for call center management, Genesys Telecommunications software for telephone call handling, InterWoven software for content management, and a Nor Tel PBX.

• integrated with city GIS system

• http://www.nyc.gov/html/doitt/html/about/about_311.shtml

What value might be created by making all the data publicly available (EGov) for a Folksonomy? (You could hide the caller identification info, but still include GeoTag data.)

• Jun'2006 - Jon Udell on Washington Dc's plan to make lots of operational data available as Structured Data!

In Ghost Map, Steven Johnson suggests that the system may increase Social Capital by increasing civilian Engagement in their neighborhood by creating the belief that they can be heard.