Product Quality

baseline for comparison to Software Quality

in the New Economy it may really be Service Quality, but we'll ignore that distinction for the moment...

• actually, I'll go with Experience Quality

or should I link everything to Product Review?

TV remotes typically either die (and must be replaced a super-high cost) or work badly (narrow angle range). And why can't I use the numeric keys on my VCR remote to set the times for programs, instead of scrolling through the minutes?

How often is 1 of the escalators broken at K Mart and ToysRUs?

How often is the Rest Room broken at StarBucks? Is it really broken, or is this a De Facto Bum Rush?